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Poly CCX 500 IP phone with handset, 5-inch multi-touch colour screen, dark matte finish

POLYCOM

POLYCOM CCX 500 IP Phone with Handset

SKU CH-GMBJ-YZ2BB

A business media phone with Poly HD Voice, Acoustic Fence and NoiseBlockAI for clear calls, a 5-inch multi-touch LCD, integrated Bluetooth, two USB ports, RJ9 and EHS for headset flexibility.

  • Crystal-clear calls with Poly HD Voice and Acoustic Clarity
  • Background noise removed by Acoustic Fence and NoiseBlockAI
  • 5-inch multi-touch LCD for one-tap contacts and meetings
  • Bluetooth, two USB ports, RJ9 and EHS for flexible headset or handset use
  • Simple IT provisioning and management for easy deployment

Purpose-Built Desk Phone

The Poly CCX 500 is a new business media phone designed for office users who require a traditional handset alongside hands-free speakerphone or headset operation. It delivers Poly HD Voice audio quality across a 100-20kHz range and uses Acoustic Fence plus NoiseBlockAI technologies to suppress background distractions during calls.

Interface and Control

A 5-inch multi-touch colour LCD provides one-tap access to contacts and meetings through an intuitive graphical interface. Connectivity includes integrated Bluetooth, two USB ports (Type A and Type C), an RJ9 jack and an EHS port for a wide selection of wired or wireless headsets sold separately. The handset is included in the box.

Deployment Fit

IT teams can provision and manage the device using robust centralized tools, simplifying large-scale telephony rollouts. Buyers who need a pure headset-only endpoint or a video conferencing appliance should evaluate other form factors, as this model is optimised for handset-first desktop use.

How it compares

Measured against everything we stock in Conference Phones & Meeting Devices, at today’s prices. Recalculated every night.

Price $43.99
Cheaper than about 92% of the 509 comparable items (median $366.99).

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Specifications

Product
Brand namePOLYCOM
Part number2200-49720-001

Questions about this item

Will the CCX 500 work with the RJ9 headset I already own?

Yes — the phone includes an RJ9 port so your existing wired headset plugs in directly without an adapter.

How can I verify the Acoustic Fence and NoiseBlockAI features are active after I set up the phone?

Open the on-screen settings menu; the audio section shows toggles for Acoustic Fence and NoiseBlockAI and a real-time noise-suppression meter that moves when the technologies are working.

Does the box contain a USB headset or only the handset?

The box includes the CCX 500 base, the handset with coiled cord, a stand, and a power supply; USB headsets are sold separately.

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